TUPE Out for Four Contracts

The organisation needed to transition four service contracts to new providers under TUPE regulations, involving staff transfers across multiple regions and operational environments.

The organisation needed to transition four service contracts to new providers under TUPE regulations, involving staff transfers across multiple regions and operational environments.

The organisation needed to transition four service contracts to new providers under TUPE regulations, involving staff transfers across multiple regions and operational environments.

About the project

With tight timelines and complex dependencies between contracts, the project required a structured and highly compliant approach to ensure continuity of service and employee protection.

With tight timelines and complex dependencies between contracts, the project required a structured and highly compliant approach to ensure continuity of service and employee protection.

With tight timelines and complex dependencies between contracts, the project required a structured and highly compliant approach to ensure continuity of service and employee protection.

Date:

Feb 9, 2025

Objectives

  • Deliver a fully compliant TUPE transfer for all affected employees

  • Maintain service continuity across all four contracts

  • Provide clear communication to employees, unions, and incoming providers

  • Protect employee rights and minimise risk of dispute


Bianca handled an extremely sensitive TUPE transfer with calm precision. Her communication and coordination kept the process compliant and the workforce reassured.

HR Director

Role & Responsibilities

  • Led a cross-functional team involving Payroll, HR, Legal, and Finance

  • Oversaw data extraction, cleansing, and analysis across multiple systems

  • Built risk matrices and compliance dashboards to highlight potential breaches

  • Presented findings and remediation recommendations to executive leadership

  • Coordinated direct employee remediation, policy updates, and future prevention controls

Challenges

  • Fragmented timekeeping data across legacy systems

  • Historical manual deductions lacking clear documentation

  • Identifying hidden or indirect underpayment risks (e.g., pre-shift tasks)

  • Tight reporting deadlines tied to audit requirements

Solutions Delivered

  • Conducted detailed pay/time reconciliation for all impacted employees

  • Created a centralised compliance dashboard with real-time alerts

  • Implemented new policies for deductions, uniform costs, and timekeeping accuracy

  • Worked with Payroll and Ops to redesign sign-in/out processes

  • Delivered training to managers on NMW requirements and audit expectations

Outcomes & Impact

  • Full visibility of NMW exposure and high-risk employee groups

  • Eliminated historic underpayment cases and avoided HMRC penalties

  • Introduced long-term controls, reducing compliance risk for future periods

  • Improved payroll accuracy and consistency across the organisation