AVE MSP Implementation

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions.

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions.

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions.

About the project

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions. The decision to implement a Managed Service Provider (MSP) model stemmed from the need to unify workforce management, gain visibility across contingent and permanent staffing, and reduce operational inefficiencies. The business was under pressure to scale while maintaining compliance and reducing cost-per-hire.

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions. The decision to implement a Managed Service Provider (MSP) model stemmed from the need to unify workforce management, gain visibility across contingent and permanent staffing, and reduce operational inefficiencies. The business was under pressure to scale while maintaining compliance and reducing cost-per-hire.

AVE is a multi-site services organisation facing fragmented recruitment processes and inconsistent hiring performance across regions. The decision to implement a Managed Service Provider (MSP) model stemmed from the need to unify workforce management, gain visibility across contingent and permanent staffing, and reduce operational inefficiencies. The business was under pressure to scale while maintaining compliance and reducing cost-per-hire.

Date:

Mar 9, 2025

Objectives

  • Establish a standardised recruitment and workforce management process across all sites

  • Reduce cost-per-hire and speed up time-to-fill

  • Introduce vendor governance, SLA tracking, and compliance controls

  • Integrate MSP technology with core HR and finance systems

Bianca brought order to a very messy landscape. Her structure, clarity, and grip on delivery were exactly what we needed to land the MSP successfully across all sites.

Head of Operations

Challenges

  • Inconsistent recruitment workflows across legacy sites

  • Resistance to process changes among long-tenured managers

  • Data accuracy issues during ATS-to-MSP migration

  • Integration delays due to varied API compatibility across systems

Solutions Delivered

  • Created a unified process framework covering requisition approvals, onboarding workflows, compliance checks, and invoicing

  • Developed role-specific training for hiring managers, finance teams, and supplier partners

  • Ran UAT cycles and coordinated defect resolution across the MSP and internal tech teams

  • Implemented post–go-live optimisation sprints to refine SLAs and improve reporting accuracy

Outcomes & Impact

  • 22% reduction in time-to-fill across priority roles

  • 15% cost-per-hire savings achieved by rationalising supplier usage

  • Improved visibility through MSP dashboards, enabling accurate SLA and KPI performance tracking

  • Successful go-live delivered on schedule and within budget

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